The offer and sale of products on the website constitute a distance contract governed by articles 50 et seq. of Legislative Decree no. 206 of September 6, 2005 (Consumer Code), as well as Legislative Decree no. 70 of April 9, 2003 (Electronic Commerce Law). These Terms of Sale regulate the relationship between the Customer and our site for the purchase of products on the website. The Customer is required to carefully read these Terms of Sale, made available by our site to enable reproduction and storage in compliance with Article 12, paragraph 3 of Legislative Decree no. 70/2003.
By placing an Order, the Customer declares to have read and accepted these Conditions, which will prevail over any other general contractual conditions whose application is invoked in relation to one or more contracts.
PURCHASE PROCEDURE
To purchase products, the Customer must fill out and send the electronic order form available on the website, following the instructions provided. The purchase orders must be accurately completed in all parts.
The Customer should add the selected product(s) to the "Cart" by clicking the "Add to Cart" button. After selecting the product, size, and desired customization (if applicable), the Customer should click on the "Cart" button. Inside the Cart, a summary of the selected products, changes made, desired quantity, and shipping costs will be visible. After reviewing and accepting this summary, the Customer can proceed to purchase.
If the Customer needs to modify the purchase order or update certain details, they should follow the designated procedure within the Cart summary. This includes modifying product quantities, adding or removing items from the Cart.
For any modifications, the Customer can communicate changes via email.
After these steps, the Customer will see a screen displaying the Order summary, including delivery costs, with a request for additional confirmation of the purchase process. Following the review, if all entered data and purchased products are correct, the Customer should select the desired payment method and click the checkout button.
CONCLUSION OF THE CONTRACT
Upon the Customer's confirmation of the Purchase Order, the Sales Terms contained on the website are considered fully acknowledged and accepted by the Customer. The Order Confirmation sent by our site to the Customer's email address provided constitutes acceptance of the contractual proposal.
The Order Confirmation sent by our site will include: the indication of the purchased product(s), price, payment methods, and delivery costs. The contract will be considered concluded and binding for both parties when the Order Confirmation is sent to the Customer.
After payment, you will receive an email confirming receipt, marking the start of the preparation and shipping process. If any errors are found in the order, timely communication will be provided within 48 working hours, marking the order as REJECTED. In such a case, please contact us by phone or email, as specified in the "Dispute Resolution. Conciliation" section.
The Customer has no right to compensation or indemnity, and our site holds no contractual or extra-contractual liability for damages to persons and/or property resulting from non-acceptance of an order or cancellation due to non-payment within the specified period.
While the product catalog on our site is regularly updated, it may undergo non-real-time changes without prior notice. By purchasing the products displayed on our site, you acknowledge that product images may not perfectly represent their characteristics, differing in color, size, or accessories. Images should be considered a general representation of the products.
PAYMENT AND PAYMENT METHODS
Product prices are expressed in Euros and include all applicable national taxes and/or duties. Product prices do not include delivery charges, the amount of which will be indicated to the Customer in the order summary. The total order amount does not include any costs related to customs duties and related forms of taxation for shipments outside the EU. Such costs will be borne by the buyer and must be paid upon delivery.
The product price will be the one indicated on the website at the time of the Purchase Order. Possible price changes, whether increases or decreases, are not applicable, even in connection with promotional sales before or after the Purchase Order.
The Customer will pay the full price of the ordered items, according to the methods specified in this section, simultaneously with the submission of the Purchase Order.
The Customer can choose from the following payment methods:
-
PAYMENT WITH PAYPAL AND CREDIT CARD: When purchasing on this site, the Customer's financial information (such as credit card number, expiration date, personal data) will be transmitted directly to the bank responsible for the payment transaction through encrypted protocol. Our site and other parties will not have access to this information. We accept Mastercard, Visa, Visa Electron, Postepay, and all major credit and debit cards.
If you already have a PayPal account, log in with your email and password and confirm the payment. If you do not have a PayPal account, you can pay using your credit card, securely and quickly.
In the case of the simultaneous presence of multiple items in the cart (for example, ready-to-wear and bespoke items), the payment for all items in the cart must be made simultaneously. It is not possible to make separate payments for individual items.
-
ADVANCED BANK TRANSFER: The Customer can choose to pay by bank transfer in advance. The bank details for the transfer will be provided in the order confirmation email.
The Customer must make the bank transfer within 3 working days from the date of receipt of the Order Confirmation. After this period, the order may be canceled.
Once the payment has been made, the Customer must send a copy of the bank transfer receipt by email, indicating the order number. The order will be processed upon receipt of the email and confirmation of the payment.
The shipping times indicated on the site will start from the date of receipt of the payment confirmation email.
The products ordered will be shipped to the address indicated by the Customer once the payment has been confirmed.
SHIPPING AND DELIVERY
Products purchased on the website are shipped to the address provided by the Customer during the purchase process. Our Site cannot be held responsible for delays or non-deliveries due to force majeure or unforeseeable circumstances.
Shipping times may vary based on the availability of the products, the delivery destination, and the selected shipping method. Delivery times are indicative and not binding, except in cases where there is an explicit written agreement between the parties.
Our Site undertakes to ship the products within 7 working days from the date of confirmation of payment.
Upon shipment, the Customer will receive an email notification with the tracking number to monitor the delivery status.
Upon delivery, the Customer is required to check:
- that the number of packages delivered corresponds to what is indicated in the transport document;
- that the packaging is intact, undamaged, not wet, or altered, including the sealing materials (adhesive tape or metal strapping).
Any damage to the packaging and/or product or the mismatch in the number of packages or particulars, must be immediately notified in writing by indicating "ACCEPTED WITH RESERVE" on the courier's delivery receipt. Once the courier's document has been signed without reservations, the Customer will not be able to make any objection regarding the external characteristics of the delivered goods.
In any case, the wording "ACCEPTED WITH RESERVE" must be specified, followed by a specific reason (e.g., "accepted with reserve due to damaged packaging").
Any problems concerning the physical integrity, correspondence, or completeness of the products received must be reported within 7 days from delivery, as per the procedures set out in this document.
The carrier chosen by Our Site will attempt the delivery of the goods twice. In case of the second unsuccessful delivery attempt due to the absence of the recipient at the specified address, the goods will be stored in the courier's warehouse.
Any additional storage costs will be borne by the Customer.
RIGHT OF WITHDRAWAL
The Customer has the right to withdraw from the contract, without specifying the reason, within 14 days from the date of receipt of the products.
To exercise the right of withdrawal, the Customer must inform our site of their decision by sending an explicit declaration to our email within the aforementioned 14-day period.
Once the withdrawal notice has been received, our site will communicate to the Customer the instructions on how to return the products.
The Customer must return the products within 14 days from the date of communication of the withdrawal. The costs of returning the products are borne by the Customer.
The right of withdrawal is subject to the following conditions:
- the right applies to the purchased product in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (e.g., accessories, attached software, etc.);
- the products must be returned in their original packaging, complete in all their parts (including packaging and any documentation and accessories);
- the returned products must not have been used, worn, or damaged;
- the returned products must be sent to the address specified by our site in the instructions provided after the withdrawal notice.
Upon receipt of the returned products and verification of compliance with the withdrawal conditions, our site will refund the Customer the full amount paid for the products, including shipping costs, within 14 days from the date of receipt of the withdrawal notice. The refund will be made using the same payment method used by the Customer for the initial transaction, unless the Customer has expressly agreed otherwise.
If the Customer has chosen a delivery method other than the standard one offered by our site (e.g., express or expedited delivery), any additional costs incurred by the Customer for such delivery will not be reimbursed.
WARRANTIES AND DEFECTIVE PRODUCTS
All products sold by our site are covered by the legal guarantee of conformity provided for by articles 128-135 of the Consumer Code ("Legal Guarantee").
The Legal Guarantee is reserved for consumers. The guarantee is applied to products that present a lack of conformity and/or latent defects not found at the time of purchase.
The Legal Guarantee is valid for a maximum period of 2 years from the delivery of the goods.
The Customer loses the rights provided for by the Legal Guarantee if they do not report the lack of conformity to our site within 2 months from the date on which the defect was discovered.
The Customer may exercise the rights deriving from the Legal Guarantee by contacting our site via email. The communication must contain a detailed description of the defect and be accompanied by photographs clearly showing the defect.
Upon receiving the communication, our site will assess the defects reported by the Customer. If the defects are found to be covered by the Legal Guarantee, our site will, at its discretion:
- repair the product;
- replace the product;
- refund the purchase price.
If the application of the Legal Guarantee involves the replacement of the product, the shipping costs for the return of the defective product and the shipment of the new product will be borne by our site.
INTELLECTUAL PROPERTY
The Customer acknowledges that all trademarks, names, or distinctive signs, as well as any intellectual or industrial property rights on the products, are the exclusive property of our site. The Customer undertakes not to use such trademarks, names, distinctive signs, or any other content that is the exclusive property of our site without the prior written consent of our site.
APPLICABLE LAW AND JURISDICTION
The sales contract between the Customer and our site is concluded in Italy and governed by Italian law.
Any dispute between the parties relating to the interpretation, execution, and termination of these Terms of Sale will be referred to the exclusive jurisdiction of the courts of the place of residence or domicile of the Customer, if located in the territory of the Italian State.
If the Customer is a consumer residing in the European Union, the Court of the place of residence or domicile of the consumer will also have jurisdiction.
If the Customer resides or has their domicile outside the European Union, the Court of Palermo (Italy) will have exclusive jurisdiction.
DISPUTE RESOLUTION. CONCILIATION
In case of disputes arising from the interpretation and execution of these General Terms and Conditions of Sale, the Customer may contact our site via email in order to attempt a friendly settlement of the dispute.
If the dispute is not resolved amicably, the Customer, if residing in the European Union, may also access the European Online Dispute Resolution platform (ODR) for the resolution of any dispute arising from the online contract.
The ODR platform can be accessed via the following link: http://ec.europa.eu/odr.